Order, Payment & Shipping Terms
These terms explain the information and arrangements involved in a product enquiry and order.
Before Order Confirmation
Agree the selected product, specifications, quantity, packing, required documents, price and commercial terms in writing. The quotation, pro forma invoice or contract sets out the scope of the order.
Payment
Payment method, beneficiary, deposit, balance and any fees are specified in the quotation or pro forma invoice. This website does not process card payments.
MOQ & Trial Orders
MOQ and pricing depend on the product, supplier and requested quantity. Tell us your target order size; trial order options can be checked upon request.
Shipping Terms
EXW, FOB, CIF or DDP options depend on the shipment. The agreed terms identify the named destination, included costs and each party’s responsibilities.
Lead Time
Production and transit estimates depend on product availability, order requirements, supplier schedules and shipping arrangements. Customs inspections, port conditions and other disruptions can affect timing.
Samples
Sample availability, charges and freight are confirmed before shipment. Free samples or freight reimbursement apply only if expressly agreed for the request.
Quality / Claims
Agree specifications, inspection arrangements, claim procedures and any remedy before ordering. Report an issue with order details and supporting evidence so the available options can be reviewed. Refunds, returns and replacements follow the agreed order terms; this website does not offer a general delivery or refund guarantee.