Payment & Shipping Policy
This page is written for small buyers and SOHO importers: simple, clear rules that protect both sides. If anything on this page conflicts with your signed PI/contract, the signed PI/contract takes priority.
Payment terms (standard)
30% deposit to start production. 70% balance before loading / against BL copy (as agreed on PI).
DDP shipping (estimate only)
DDP lead time examples (e.g., 25–30 days) are based on average transit time. It’s not a guaranteed deadline.
Customs delays (uncontrollable)
Customs inspections can add 5–10 days (sometimes more). This is outside seller control and not grounds for non‑payment.
- Manufacturing / QC issues: verified defects get replacement or credit.
- Damage / shortage: we help file claims and propose the fastest workable solution.
- Delivery coordination: proactive updates; if the issue is within our controllable scope, we make it right.
Details
Copy‑paste friendly explanations you can share with your team.
1) Payment methods›
Preferred: T/T (wire transfer) for production and bulk orders.
Optional: PayPal for small sample shipping payments or small trial orders (fees may apply).
Exact method and beneficiary details are confirmed on the PI/invoice.
2) Production & lead time›
Production lead time depends on SKU, carton printing, and order size. For repeat SKUs, lead time is often faster. For custom/OEM cartons, additional time may be needed for approvals.
3) DDP shipping estimates›
DDP (“Delivered Duty Paid”) quotes typically include export, freight, duties/taxes, and delivery to your address (scope confirmed per quote). Shipping estimates are averages. Customs inspections, port congestion, extreme weather, or peak‑season capacity can cause delays.
4) Customs inspections & delays disclaimer›
Customs inspections are decided by authorities and are outside our control. If inspection happens, it may add 5–10 days (sometimes more). We will assist with paperwork and communication, but delays are not a reason to cancel production or refuse payment once goods are produced/shipped.
5) Incoterms: DDP vs FOB vs CIF›
DDP: best for small buyers who want a single landed cost (door‑to‑door).
FOB: best for container buyers who have their own forwarder and want factory‑direct pricing.
CIF: seller arranges ocean freight to port; buyer handles import + inland delivery.
6) Claims & damage handling›
Please inspect cartons on arrival. If there is visible damage or shortage, take photos/videos and notify us within 48 hours. We’ll help file claims with the carrier and propose the fastest resolution (replacement, credit, etc.) depending on the case.
SOHO safety checklist
- Always confirm: destination address + ZIP (DDP depends on it)
- Confirm SKUs + weights (e.g., 42g heavy duty) before payment
- Save chat logs + PI for future reference
- For large orders, ask for FOB 40HQ price options
Need a printable version? Download the PDF catalog.